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Clearway Homes Policies

Our policies set out the principles and standards that govern our operations. They reflect our commitment to compliance, ethical practice, and the highest standards of service across all areas of our work.

Tenancy Agreement Terms

This outlines key aspects of living in a Clearway Homes property, including tenant rights, responsibilities, & general standards. It is designed to provide clarity & support while fostering a safe and positive living environment.

Repairs & Maintenance Policy

This outlines how Clearway Homes manages repairs & maintenance in its properties. It is designed to ensure homes remain safe, functional, and comfortable for all residents while providing clear guidance on how issues are reported and resolved.

Good Neighbourhood Policy

This sets out Clearway Homes approach to promoting a positive and respectful community within our properties. It aims to create a safe, welcoming, and harmonious environment for all residents.

Safeguarding Policy

Clearway Homes is committed to protecting the safety, wellbeing, and rights of all residents. We believe everyone has the right to live in an environment that is free from abuse, neglect, and exploitation.

Working Towards Independent Living Policy

This explains Clearway Homes approach to supporting residents in developing the skills, confidence, and independence needed to move towards independent living. Our aim is to help each resident make steady progress at a pace that suits their individual needs and circumstances.

Health & Safety Policy

This outlines Clearway Homes commitment to ensuring that all properties are safe and secure for residents, staff, and visitors. It provides guidance on maintaining safety standards and reporting hazards.

Smoke-Free Policy

This explains Clearway Homes approach to maintaining smoke-free environments in its properties. It is designed to promote health, safety, and comfort for all residents, staff, and visitors.

Support Plans & Delivery Schedule Policy

This outlines how Clearway Homes delivers support to residents through personalised support plans. It explains how support is scheduled, monitored, and adapted to meet individual needs.

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