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Privacy Policy

Effective Date: 01/08/2025

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Clearway Homes Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following information:

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  • Personal Information: Name, email address, phone number, postal address, and other details provided via our contact forms, tenancy applications, or other communications.

  • Property Details: If you are a landlord or partner, we may collect property addresses, property type, and related information.

  • Technical Information: IP address, browser type, and browsing data when you visit our website (for security and site improvement purposes).

  • Communication Records: Copies of correspondence, including emails, online form submissions, and telephone conversations where applicable.

2. How We Use Your Information

We use your information for the following purposes:

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  • To respond to enquiries and provide requested services.

  • To assess and process tenancy applications.

  • To manage landlord and property partner relationships.

  • To comply with legal and regulatory obligations.

  • To improve our website, services, and communications.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

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  • Consent: Where you have agreed to us processing your personal information.

  • Contract: Where processing is necessary for the performance of a contract with you.

  • Legal Obligation: Where processing is necessary to comply with the law.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests and does not override your rights.

4. How We Store and Protect Your Information

All personal data is stored securely in accordance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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We take appropriate security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel within Clearway Homes Ltd who require it for operational purposes.

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We do not share, sell, or transfer your personal information to any third party outside our organisation unless required by law.

5. How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

6. Your Rights

You have the following rights under data protection laws:

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  • The right to access your personal data.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request erasure of your personal data.

  • The right to object to or restrict processing of your personal data.

  • The right to request data portability.

  • The right to withdraw consent at any time (where applicable).

 

To exercise your rights, please contact us using the Contact Form on our website.

7. Cookies and Website Tracking

Our website may use cookies to enhance user experience and collect anonymous traffic data. You can adjust your browser settings to refuse cookies, but some website features may not function correctly as a result.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy statements of any external sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the revised effective date.

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